Shipping policy

Last Updated: March 27, 2026

Overview All products sold through authorlilysmoon.com are delivered digitally—no physical shipping is involved. Every eBook is fulfilled securely via our trusted partner BookFunnel.com. This policy explains how delivery works, typical timeframes, and what to do if you run into trouble.

  1. How eBook Delivery Works Step What Happens Purchase Confirmation Immediately after checkout you'll receive an order-confirmation email from authorlilysmoon.com. Delivery Email from BookFunnel Within minutes you'll get a second email from BookFunnel.com containing a secure download link. In some cases you'll be redirected to BookFunnel right after checkout. Access & Download Click the link, enter the email you used at purchase (and any password BookFunnel prompts for), then choose your preferred format—EPUB, PDF, or MOBI—for instant download to your device. Delivery timeframe: Most customers receive the BookFunnel email in under 5 minutes. If it hasn't arrived after 15 minutes, check your spam/junk folder.

  2. No Physical Shipping

  • We sell digital products only—no print, POD, or other physical merchandise.
  • Because there are no packages to ship, there are no shipping fees or delivery delays due to carriers.
  1. Supported Formats & Devices
  • Formats: EPUB, PDF, MOBI (plus any others BookFunnel makes available).
  • Compatibility: Kindle, Kobo, Nook, smartphones, tablets, laptops—BookFunnel walks you through the correct setup for each device.
  1. Download Limits & Device Transfers
  • Download attempts: BookFunnel allows multiple attempts for each title. If you reach the limit or still can't download, contact us (details below).
  • Multiple devices: You may load your eBooks onto several personal devices, subject to BookFunnel's fair-use limits.

  1. Troubleshooting Delivery Issues

  2. Locate the BookFunnel email – Search inbox and spam folders for "BookFunnel Delivery."

  3. Verify the link – Ensure the download link hasn't expired or been blocked by a mail filter.

  4. Still stuck? – Email lily@authorlilysmoon.com with:

    • Order number
    • Purchase email address
    • A brief description of the problem (We may loop in BookFunnel support if needed.)

  5. Refunds & Cancellations Digital purchases are governed by our Return and Refund Policy: https://authorlilysmoon.com/policies/refund-policy

  6. International Access

  • Global availability: If you can open BookFunnel's site, you can download your eBooks—no matter where you live.
  • Legal compliance: Our delivery methods adhere to data-protection and digital-sales regulations in the U.S., Canada, Australia, the U.K., the Netherlands, New Zealand, and the EU.
  1. Security & Privacy
  • Secure delivery: BookFunnel uses encrypted links and industry-standard protections.
  • Data sharing: If you opt in during checkout, we share your first name, last name, and email with the book's author, as outlined in our Privacy Policy.
  1. Customer Support Need help? We're here for you.
  • Email: lily@authorlilysmoon.com
  • Contact Form: See the Contact Us page on our Site.
  1. Changes to This Policy We may amend this Shipping Policy occasionally to reflect operational, legal, or regulatory updates. Any revisions will be posted on this page with a new "Last Updated" date. Please review regularly to stay informed.